Procopiou Medishop uses Local Courier services for most of their shipping needs.
On most Procopiou Medishop orders, customers will receive a tracking number by e-mail. However, when an order is drop shipped from the manufacturer's warehouse, an e-mail notification may not be provided.
Every effort is made to process and ship in-stock items the day the order is received. Orders received after 12:30 P.M. Will ship the following business day. For urgent deliveries, please call to confirm shipping.
A back order notification will be sent on any item that is not in stock.
The Procopiou Medishop web site automatically calculates shipping cost based on standard shipping algorithms. We reserve the right to make the necessary corrections due to an electronic error. If the corrected amount results in a higher shipping fee of over 4.78 €, you will be contacted for approval prior to shipment.
Many of our products ship factory direct. Some manufacturers require a minimum order and may charge for broken cartons. Some manufacturers will not ship less than a full case lot. Some bulky items may require an additional freight amount above what is shown in our system. In this case you will be notified ASAP. You will also have the option to cancel the order at that time.
Transit Times and Rates
Domestic Deliveries:
1 to 3 business days.
Cost: Flat rate 4.78€, Free Shipping over €50 + v.a.t
International Deliveries:
Europe: 3 to 5 days
Canada & United States: 7 to 10 days
Cost: Flat rate 5€, Free Shipping over 100€
International Deliveries:
Europe: 3 to 5 days
Canada & United States: 7 to 10 days
Cost
Due to technical or human error, Procopiou Medishop cannot guarantee the ship day or delivery day on any expedited shipment. We recommend you call and consult with our customer service department to verbally communicate all expedited shipping requirements.
Some products ship "Factory Direct." We’ll do everything possible to have the factory ship your order as requested however we cannot guarantee the factory will be able to meet your deadlines. We highly recommend after placing your order online that you call and consult with our customer service department about your delivery requirements.
List of Return Requirements:
All returns must be in original factory packaging and undamaged
All parts, including manuals and batteries, must be returned
All packaging must be returned
Manufacturer's product packaging must be in reusable shape with no marking or stickers applied.
Please send a detailed explanation about your return. Example: "Never used or Open" or "Defective Merchandise"
Customer is responsible for return shipping
Procopiou Medishop 30 Day Guarantee
Warranty/Return Policy
Return Policy: Procopiou Medishop offers a 30-day return policy on most products. All returns must be in original factory packaging and undamaged. All parts and manuals must be returned. No returns will be accepted after 30 days. A factory restock fee may be charged on some items..
Return Shipping: Customer agrees to pay all return shipping charges.Customer also can return the item on any of our stores without any charge.
Defective Items: All defective items must be confirmed defective with the factory.
Special ordered items: All items that are special ordered are non-returnable. This will pertain to items with special color, size or alteration. Procopiou Medishop will not be held responsible for items ordered with a special color not meeting customer requirement. Color swatches can be provided upon request.
Select items that are not covered by the 30-day Procopiou Medishop money back guarantee include those products that have been opened or have a broken seal, that are exposed to body fluids like blood, breast milk, saliva, urine, sores or wounds. (See list below)
Not returnable if used:
Breast pumps and accessories
Wound treatment items
Suspension Products
Needle disposal items
Bedwetting products
Alcohol monitors
Breath checking devices
Thermometers
Stethoscopes
Nebulizers
Not returnable if opened:
Test strips
All self-testing kits (Allergy, A1c, Cholesterol Monitors)
Software programs
Not returnable:
Any Monitor that is exposed to blood pathogens
Custom items - i.e. Exam Tables, seating, casework
All items that require refrigeration are nonrefundable
When your order arrives...
Immediately upon arrival, inspect your shipment. Delivery drivers must wait for the product to be inspected at time of delivery.
Freight damage happens on less than 1% of all freight shipments. If damage is found, it is very important that you write detailed damage notes on the freight bill before signing.
If you consider the damage to be excessive, refuse the delivery and call Procopiou Medishop Inspect your delivery thoroughly.
Open all packages and visually inspect for scratches, cracks, tears, and punctures.
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